Introduction and Acceptance

Welcome to getTribeTolk. These Terms of Service govern your use of our website located at getTribeTolk.com and any purchases you make through our online store. By accessing our website, browsing our products, or completing a purchase, you agree to be bound by these Terms in their entirety. getTribeTolk is operated from 95 7th Ave, Brooklyn, NY 11215. We offer a curated selection of Gourmet Fruit Gummies, Aromatic Oils, Botanical Body Balms, and Gourmet Pet Treats. These Terms apply to all visitors, customers, and anyone who interacts with our website or services. If you do not agree to these Terms, please discontinue use of our website and refrain from placing orders. Your continued use of getTribeTolk.com following any posted updates constitutes your acceptance of the revised Terms. getTribeTolk reserves the right to modify, update, or replace these Terms at any time at our sole discretion. We will indicate the effective date of the most current version at the top of this page. We encourage you to review these Terms periodically to stay informed of any changes. It is your responsibility to check for updates.

Governing Law and Dispute Resolution

These Terms of Service and any disputes arising out of or related to your use of getTribeTolk.com or any purchase made through our store shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. In the event of a dispute, we encourage you to first contact us directly at hello@getTribeTolk.com or +17187838100 so that we may attempt to resolve the matter informally. Many concerns can be addressed quickly and efficiently through direct communication. If informal resolution is unsuccessful, any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Brooklyn, New York. You consent to personal jurisdiction and venue in such courts and waive any objection to the laying of venue in Kings County, New York. To the fullest extent permitted by applicable law, you agree that any claim or cause of action must be brought on an individual basis. You waive any right to participate in a class action lawsuit or class-wide arbitration against getTribeTolk. Nothing in this section limits your rights under applicable consumer protection laws in your jurisdiction.

Shipping and Delivery

getTribeTolk ships orders to addresses within the United States. We currently offer standard and expedited shipping options at checkout. Estimated delivery timeframes are provided at the time of purchase and represent good-faith estimates, not guaranteed delivery dates. Risk of loss and title for all products purchased from getTribeTolk pass to you upon delivery of the order to the carrier. Once your order has been handed to the shipping carrier, getTribeTolk is not responsible for delays, losses, or damages caused by the carrier. It is your responsibility to provide an accurate and complete shipping address at checkout. getTribeTolk is not liable for orders that are delayed, lost, or undeliverable due to incorrect or incomplete address information provided by the customer. Additional shipping fees may apply for reshipment of returned-to-sender packages. In the event a package is deemed undeliverable and returned to us, we will contact you using the information provided at checkout to arrange reshipment or issue a refund, minus any applicable shipping fees. getTribeTolk reserves the right to assess the condition of returned packages before processing a resolution. For questions about your shipment, please contact us at hello@getTribeTolk.com or call +17187838100.

About Our Products

getTribeTolk strives to provide accurate, complete, and up-to-date descriptions and images for all products listed on getTribeTolk.com, including our Gourmet Fruit Gummies, Aromatic Oils, Botanical Body Balms, and Gourmet Pet Treats. However, we do not warrant that product descriptions, images, pricing, or other content on our website is error-free, complete, or current. Product images are for illustrative purposes only. Actual product appearance, color, size, and packaging may vary slightly from what is depicted online due to screen display settings, manufacturing updates, or seasonal variations in natural ingredients. All product listings, prices, and availability are subject to change without notice. getTribeTolk reserves the right to limit the quantities of any product available for purchase, discontinue any product at any time, and refuse or cancel orders at our discretion, including orders that appear to be placed for resale purposes. In the rare event that a product is listed at an incorrect price or with incorrect information due to a typographical error or system error, getTribeTolk reserves the right to cancel or refuse any order placed for that product. We will notify you promptly and provide a full refund if payment has already been processed.

Indemnification

By using getTribeTolk.com or purchasing any of our products, you agree to indemnify, defend, and hold harmless getTribeTolk, its owners, employees, agents, affiliates, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with: (a) your access to or use of our website; (b) your violation of these Terms of Service; (c) your violation of any applicable law, regulation, or third-party right; (d) any content or information you submit, post, or transmit through our website, including product reviews or user-generated content; or (e) your negligence or willful misconduct. getTribeTolk reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you. In such cases, you agree to cooperate fully with our defense of such claims. You shall not settle any such claim without the prior written consent of getTribeTolk. This indemnification obligation will survive the termination of your account or relationship with getTribeTolk and your cessation of use of getTribeTolk.com.

Ordering and Payment

Placing an order on getTribeTolk.com constitutes an offer to purchase the selected products subject to these Terms. All orders are subject to acceptance and availability. We will send you an order confirmation email upon receipt of your order; however, this confirmation does not constitute acceptance. Order acceptance occurs when your order is fulfilled and shipped. getTribeTolk accepts major credit and debit cards and other payment methods as displayed at checkout. By submitting an order, you represent that you are authorized to use the payment method provided and that the billing information you supply is accurate and complete. We reserve the right to verify payment information and cancel orders that we suspect involve fraud, unauthorized use of payment credentials, or violation of these Terms. If we are unable to process payment or verify billing information, we will contact you using the details provided at checkout. Customers may request order cancellation prior to shipment by contacting us promptly at hello@getTribeTolk.com or +17187838100. Once an order has been fulfilled and handed to the carrier, cancellation is no longer possible and the standard return policy will apply. getTribeTolk reserves the right to cancel any order at our discretion and will issue a full refund in such cases.

Intellectual Property Rights

All content on getTribeTolk.com, including but not limited to text, product descriptions, photographs, graphics, logos, brand names, icons, and software, is the exclusive property of getTribeTolk or its content suppliers and is protected by applicable United States and international intellectual property laws. You may not copy, reproduce, distribute, publish, display, modify, create derivative works from, or commercially exploit any content from our website without our prior express written permission. Unauthorized use of getTribeTolk intellectual property may violate copyright, trademark, and other applicable laws. By submitting reviews, photographs, comments, or other content to getTribeTolk.com, you grant getTribeTolk a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, publish, and display such content in connection with our business and marketing activities. getTribeTolk respects the intellectual property rights of others. If you believe any content on our website infringes your copyright, please notify us in writing at hello@getTribeTolk.com in accordance with the Digital Millennium Copyright Act (DMCA). Your notice must include identification of the copyrighted work, the allegedly infringing material, and your contact information.

Returns and Exchanges

getTribeTolk wants you to be satisfied with every purchase. If you are not completely happy with your order, you may request a return within 14 days of the delivery date, subject to the conditions outlined below. To be eligible for a return, items must be unused, in their original condition, and in original packaging. Due to the consumable nature of our Gourmet Fruit Gummies and Gourmet Pet Treats, these products are only eligible for return if they arrive damaged or defective. Aromatic Oils and Botanical Body Balms are eligible for return if unopened and in original condition. To initiate a return, please contact us at hello@getTribeTolk.com with your order number and reason for return. We will provide return instructions. Return shipping costs are the responsibility of the customer unless the return is due to a getTribeTolk error, such as an incorrect or defective item. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days. getTribeTolk reserves the right to deny returns that do not meet the stated conditions or are received outside the return window.

How You May Use Our Website

You are granted a limited, non-exclusive, non-transferable license to access and use getTribeTolk.com for personal, non-commercial purposes in accordance with these Terms. This license does not include the right to resell or commercially exploit our website content or products without our express written authorization. You agree not to use our website for any unlawful purpose or in any manner that could damage, disable, overburden, or impair our website or interfere with any other party’s use and enjoyment of getTribeTolk.com. Prohibited conduct includes, but is not limited to: transmitting harmful, offensive, or fraudulent content; attempting to gain unauthorized access to any portion of our systems; and using automated tools such as bots, scrapers, or data miners to collect information from our website without permission. If you create an account on getTribeTolk.com, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at hello@getTribeTolk.com of any unauthorized use of your account. getTribeTolk reserves the right to suspend or terminate access to our website for any user who violates these Terms or engages in conduct we determine, in our sole discretion, to be harmful to our store, customers, or operations.

Limitation of Liability

To the maximum extent permitted by applicable law, getTribeTolk, its owners, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or related to your use of, or inability to use, getTribeTolk.com or any products purchased through our store. This limitation applies regardless of whether such damages are based on warranty, contract, tort (including negligence), statute, or any other legal theory, and even if getTribeTolk has been advised of the possibility of such damages. In no event shall getTribeTolk’ total cumulative liability to you for all claims arising out of or related to these Terms or your use of our website exceed the total amount you paid to getTribeTolk for the specific order giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. If applicable consumer protection laws in your jurisdiction prohibit such limitations, some or all of the above limitations may not apply to you. Nothing in this section is intended to limit any rights you may have under mandatory consumer protection legislation.

Disclaimers and Warranties

getTribeTolk provides its website and all products, including Gourmet Fruit Gummies, Aromatic Oils, Botanical Body Balms, and Gourmet Pet Treats, on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the operation of our website or the accuracy, completeness, or reliability of any content, product descriptions, or pricing. To the fullest extent permitted by law, getTribeTolk disclaims all implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. getTribeTolk does not guarantee specific results or outcomes from the use of any product sold on our website. Product statements have not been evaluated by the Food and Drug Administration unless expressly stated. Our Gourmet Pet Treats are intended for animal consumption under owner supervision; always consult a veterinarian regarding your pet’s dietary needs. Any warranties provided by third-party manufacturers of products sold through getTribeTolk are the sole responsibility of those manufacturers. getTribeTolk does not assume responsibility for manufacturer warranties or any claims related thereto.

Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service or any aspect of your experience with getTribeTolk, we encourage you to reach out to us. We are committed to addressing your concerns promptly and professionally. You may contact us by any of the following methods: Email: hello@getTribeTolk.com Phone: +17187838100 Mailing Address: getTribeTolk, 95 7th Ave, Brooklyn, NY 11215, United States Website: getTribeTolk.com Our team is available to assist you with questions about orders, products, returns, or any other matter covered by these Terms. For the fastest response, we recommend reaching out via email at hello@getTribeTolk.com, including your order number if applicable. We value every member of our community and will make every reasonable effort to resolve your inquiry in a timely and satisfactory manner. Thank you for choosing getTribeTolk.